“Capitalizing knowledge” refers to the process by which an organization actively collects, organizes, stores and shares the knowledge, skills, experiences and expertise accumulated by its collaborators. Today only 20% of knowledge on average is formalized in companies!
By capitalizing on knowledge, a company can avoid the loss of crucial information during departures, promote the rapid resolution of problems, accelerate decision-making processes, encourage continuous innovation and strengthen its resilience in the face of market changes. It is a strategic investment that contributes greatly to operational efficiency and the sustainable growth of an organization.
Let's discover together the keys to success to effectively capitalize on business knowledge!
The first key to effectively capitalizing on knowledge is to create a corporate culture that encourages collaboration and continuous learning. Employees should feel encouraged to share knowledge and learn from each other. Regular brainstorming sessions, online discussion forums, and experience-sharing events can foster this collaborative culture.
Microsoft has established mentoring and internal training programs to facilitate knowledge transfer between experienced employees and newcomers. This practice strengthens intergenerational collaboration and contributes to the retention of knowledge within the company.
The choice of a tool for transmitting knowledge adapted to your organization is crucial for capitalizing knowledge. In many companies, the oral culture remains predominant and a lot of knowledge is lost only because it has not been formalized, often due to lack of time. Knowledge-sharing platforms can then help employees formalize their knowledge more easily and quickly.
For example, Komin.io makes it possible to create knowledge transmission playbooks integrating video, voice and quizzes to make the courses more fun, clearer, and more engaging for employees.
Finally, the tools for transmitting knowledge make it possible to provide a framework for the transmission of knowledge, to monitor the progress of trained employees and thus to ensure that the knowledge has been assimilated.
Leadership plays a crucial role in the successful capitalization of knowledge. Leaders should lead by example by actively participating in this process and encouraging their team to do the same. Active support from management reinforces the importance of this initiative within the company and motivates employees to contribute fully.
To gain the support of management, it is important to show how the capitalization of knowledge is in line with the strategic objectives of the company. Highlight how capitalizing on knowledge will contribute to achieving the desired business results!
Knowledge capitalization is a dynamic process. Regular evaluations are essential to measure its effectiveness. Collect data and feedback, take into account technological and market changes, and adjust your approach accordingly. Adaptability is the key to maintaining a knowledge capitalization system that meets the constantly evolving needs of the company!
Knowledge capitalization is not just a step to take, but a continuous journey! By investing in knowledge capitalization, a company is investing in its future. It creates an ecosystem where continuous learning becomes the norm, where mistakes are opportunities for improvement, and where each member of the team contributes to collective success.
“With Komin, we documented our operating procedures 10x faster than with paper”
- J. Cerruti (Methods & Industrialization Manager)
