Nielsen IQ

By using Komin, NielsenIQ trains its teams 10x faster in the product catalogs of several thousand references from their customers.

Contexte & Enjeux

About Data Impact by NielsenIQ

Data Impact by NielsenIQ provides analytics and data management services for the consumer e-commerce sector. The world's leading brands trust their software solutions to get macro and micro views of the KPIs associated with their products. Data Impact covers 60 countries and analyzes in real time more than 56 million product references and nearly 750 online retailers.

The challenges of Data Impact by NielsenIQ

Data Impact by NielsenIQ had the challenge of standardizing practices within its teams with three goals in mind:

  • Improving quality data processed and delivered to customers (56 million references including several thousand created/day)
  • Reduce resolution time problems & decontaminate Operations teams from multiple sources of information/processes/standards (Oral, Slack, Email, Google Drive...)
  • Accompany Workforce growth Operations & manage their skills development

Résultats

+20

Standard processes & good business practices digitized in less than 6 months

> 80%

Reading rate

4.9/5

Satisfaction of users “authors” and “readers”

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