K-Ryole is a French manufacturer that designs trailers with electrical assistance and markets them to major players in urban logistics around the world (Amazon, La Poste, Petit Forestier, etc.).
The challenges of K-ryole
K-Ryole needed to quickly and independently train its teams and customers in the use and maintenance of its products. Three main goals:
Customer satisfaction: Empowering customers in handling vehicles through multilingual supports combining visual instructions, quizzes and implementation via videos accessible without a user account.
Productivity: Freeing the Support Department from the most common time-consuming requests through step-by-step resources.
Reduction of training costs: Allow asynchronous training and for customers around the world, by experts & focus them on tasks with higher added value.
Résultats
Protocol documentation that is up to date in real time and immediately available for all users.
